1. How could I get a sample?
The sample and express fee will be cost before we received your first order. However, the cost will be refunded to you after you place your formal order.
2. What is your lead time for production?
For customized orders, it will take about 30~35 days. Please note that holiday logistics time limits may vary, and we will inform you accordingly.
3. How is the shipment handled?
For large orders, sea shipment is the preferred method to ensure cost-effectiveness and safety.
4. How do we settle bulk cargo payments and documents?
For full container orders, a 30% deposit is required after confirmation. The balance is paid after loading. We provide the invoice, packing list, certificate of origin, and bill of lading upon payment arrival.
5. What materials are used in these cat toys?
Our products are made from sustainable materials including Paper Cat Litter, high-quality Paper, and Wood, ensuring they are environmentally friendly.
6. Is OEM service available for this product?
Yes, OEM services are available. We can customize the product and packaging (carton or plastic bags) according to your specific requirements.