? Frequently Asked Questions
Q Are you a factory or a trading company?
We are a source pet products manufacturing factory with our own production workshops, R&D team and production lines. On-site factory inspection is welcome.
Q What qualification certificates do you have?
We can provide Business License, Production License, Quality Inspection Report, CE/FCC/ROHS (for exported products), ISO and other certificates. Third-party testing is also supported.
Q What products do you mainly produce?
Our main products include pet beds & mats, pet clothes, harnesses & leashes, pet bowls & water dispensers, scratching posts/cat trees, pet toys, pet cleaning & care products, etc.
Q Do you support OEM/ODM or logo printing?
Yes, we support logo embroidery, printing, woven labels, hang tag customization and packaging customization. We can also customize products according to your drawings or samples.
Q How long does sampling take and what is the sampling fee?
Sampling time: 3–7 days. Sampling fee is charged according to craftsmanship, which can be refunded or deducted from the bulk order payment after meeting specific standards.
Q What is the lead time for customized products?
Regular production lead time is 7–20 days, adjusted according to order quantity, style and peak/off-season.